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Recognizing and Managing Intoxicated Customers: A Guide for Bartenders and Servers

Jul 14, 2024 | Alcohol

As a bartender or server, ensuring the safety and well-being of your patrons is a top priority. One of the most critical aspects of this responsibility is recognizing when a customer is intoxicated and knowing how to handle the situation professionally. Here’s a guide to help you identify signs of intoxication and some key phrases to use when it’s time to cut someone off from further alcohol service.

Recognizing and Managing Intoxicated Customers Signs of Intoxication

Identifying intoxication can sometimes be challenging, but there are several common signs to look out for:Recognizing and Managing Intoxicated Customers

  1. Slurred Speech: Difficulty in speaking clearly or forming coherent sentences.
  2. Unsteady Movements: Swaying, staggering, or stumbling while walking or standing.
  3. Impaired Coordination: Trouble with simple tasks like picking up a drink or maintaining balance.
  4. Behavioral Changes: Sudden mood swings, aggression, or overly friendly behavior.
  5. Slow Reactions: Delayed responses to questions or actions.
  6. Overly Loud or Boisterous: Speaking loudly, laughing excessively, or causing disturbances.
  7. Disheveled Appearance: Messy hair, untidy clothing, or general lack of personal care.
  8. Spilling Drinks: Frequent spilling or knocking over drinks.
  9. Rambling Conversations: Incoherent or nonsensical speech patterns.
  10. Nodding Off: Falling asleep or appearing extremely drowsy at the table or bar.

Key Phrases for Cutting Off Alcohol Service

When it’s time to cut someone off, it’s essential to handle the situation with tact and respect. Here are some phrases that can help you manage this delicate task:

  1. Be Direct and Clear:
    • “I’m sorry, but I can’t serve you any more drinks tonight.”
    • “For your safety, I have to stop serving you alcohol now.”
  2. Offer Alternatives:
    • “How about a glass of water or a soft drink instead?”
    • “Would you like to try one of our non-alcoholic beverages?”
  3. Express Concern:
    • “I’m concerned about your safety and think it’s best if you don’t have any more alcohol.”
    • “I want to make sure you get home safely, so I can’t serve you any more drinks.”
  4. Involve Friends or Companions:
    • “Can you make sure your friend gets home safely?”
    • “I think it’s time for your group to call it a night.”
  5. Stay Firm and Respectful:
    • “I understand you want another drink, but I have to follow our policy for everyone’s safety.”
    • “I appreciate your understanding. We want you to come back and enjoy yourself another time.”

Handling intoxicated customers with professionalism and empathy not only ensures their safety but also helps maintain a positive atmosphere in your establishment. Remember, your role is crucial in promoting responsible drinking and creating a safe environment for all patrons.


By staying vigilant and using these strategies, bartenders and servers can effectively manage intoxicated customers, ensuring a safer and more enjoyable experience for everyone involved. Recognizing and Managing Intoxicated Customers ACE Training Platforms  

 

ACE Food Handler offers comprehensive alcohol seller/server training across multiple states to ensure compliance with local regulations. In Texas, we provide TABC training (TABC Training), while in California, we offer RBS training (RBS Training). For Illinois, our BASSET training (BASSET Training) is designed to meet state requirements. In Pennsylvania, we provide RAMP training (RAMP Training), and in Louisiana, we offer RV Training for the Bar Card (RV Training). Each course is tailored to meet state-specific guidelines, ensuring responsible alcohol service.

 

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